Privacy Policy

NeedGas ("we", "us") delivers LPG gas in Kempton Park and surrounding areas, Gauteng, South Africa. This policy explains how we handle your personal information under the Protection of Personal Information Act, 2013 (POPIA). It applies to our website, the NeedGas app on your phone, WhatsApp, email and our deliveries.

1. Who is responsible
2. What we collect
3. Why we use it
4. Who we share it with
5. How long we keep it
6. How we protect it
7. Messages you choose
8. Cookies and your device
9. Your rights
10. Contact and complaints

1. Who is responsible

NeedGas is the responsible party for your personal information. Our Information Officer is the owner of NeedGas. Contact: info@needgas.co.za or 061 507 1530 (calls and WhatsApp).

2. What we collect

• Your account: name, email address, mobile number and password (stored only as a scrambled code; we cannot read it).
• Delivery details: your address, suburb, optional saved places (Home, Work …), an optional GPS pin you choose to share, delivery instructions, and your gate or access code if you give one (stored locked/encrypted, and locked away after your delivery).
• Orders and documents: what you ordered, prices, your PO/reference number, pro forma invoices, invoices and delivery notes.
• Payments: the payment method, amount, payment reference and the payment number from our card provider. We never see or save card numbers, PINs or banking passwords.
• Delivery proof and safety: your 6-digit delivery PIN (you give it to the driver; it is stored locked), photos of cylinder seals and exchange tags, the driver's safety check, and the time of delivery.
• Your messages to us: questions to "Ask NeedGas", WhatsApp messages, feedback, reviews and the choices you make in My Messages.
• How you found us: the first time a browser opens NeedGas we note the channel (for example WhatsApp, Facebook, TikTok, Google or a QR code), without your name or IP address. If you register, this channel is kept with your account.
• Security records: login times and a scrambled (one-way) code of your internet connection, to stop fraud and repeated failed logins.

3. Why we use it

• To take, deliver and confirm your orders, and to keep you updated about them (these updates always go out: we need them to deliver).
• To check that we deliver to your area and to plan the driver's route.
• To issue invoices and delivery notes and keep the financial records the law requires.
• To keep deliveries safe (seal checks, safety checks, the delivery PIN) and to prevent fraud.
• To answer your questions and feedback, and to improve our service (for example, which channels bring customers).
• To send the extra messages you chose in My Messages (see section 7).
• NeedCash loyalty credit, if you use it.

We use your information because we need it to deliver what you ordered (our agreement with you), because the law requires it (for example tax records), to protect you and our drivers, or because you agreed (for optional messages, your GPS pin and showing your review).

4. Who we share it with

We never sell or rent your details. We share only what each service needs to do its job for us:

• Our driver(s): your name, number, address, instructions and order. Drivers never see your delivery PIN or card details.
• Cloudflare (website hosting, database and our AI helper "Ask NeedGas", which runs on Cloudflare).
• Brevo (sends our emails: login codes, documents you asked for, reminders and review requests you did not switch off).
• Yoco (card payments: you type your card details on Yoco's secure page or machine, never on ours).
• Your bank / our bank for EFT payments (your payment reference).
• Push notification services of your phone or browser (Google, Apple, Mozilla or Microsoft) deliver our notifications to your device.
• OpenStreetMap for maps (suburb names and map tiles).
• Authorities such as SARS, the police or a court, only when the law requires it.

Some of these services store information on servers outside South Africa. We only use well-known services that protect information to a standard similar to POPIA.

5. How long we keep it

• Invoices, payments and other financial records: 7 years (tax and accounting law).
• Your account: while you use NeedGas. After 3 years without an order or login, we remove your personal details (the owner checks every removal).
• Gate codes and delivery PINs are locked away after the delivery. Delivery photos are kept only as long as needed as proof.
• You can ask us to delete your details sooner. We delete or anonymise everything we do not have to keep by law.

6. How we protect it

Secure (https) connections only; passwords stored as scrambled codes; gate codes and PINs locked with encryption; documents only through your own login or your personal order link; the office login needs a password and an authenticator code, and each driver has their own login; locked backups. No system is perfect: if a breach ever affects you, we will tell you and the Information Regulator as POPIA requires.

7. Messages you choose (My Messages)

Order and delivery updates always come. Everything else is your choice in My Account → My Messages, and every choice is recorded:

• 🔥 Daily Spark (a quote by a real person, 07:00 Monday–Friday, as a notification): on unless you switch it off. No adverts.
• ⏰ Running-low reminders and review requests: on unless you switch them off. Every message tells you how to stop.
• Specials and news by WhatsApp, email or SMS: only if you switch them on.
• "Email me my documents": only if you switch it on (your documents are always in My Orders).

8. Cookies and your device

We use one login cookie to keep you logged in, and your browser's own storage on your device to remember things like your unfinished order, your device choice (iPhone, Android …), a referral code and how you first found us. We do not use advertising cookies or sell tracking data. Clearing your browser data removes these.

9. Your rights

• Ask what information we hold about you, and get a copy.
• Ask us to correct it, or to delete it (unless the law says we must keep it).
• Object to us using it, and switch off any optional message at any time.
• Complain to the Information Regulator (South Africa): inforegulator.org.za.

Email info@needgas.co.za and we will answer within 30 days. We may ask you to prove who you are first, so nobody else can get your details.

NeedGas is for adults (18 and older). Gas orders must be placed by an adult.

10. Contact and changes

Questions or complaints: info@needgas.co.za · 061 507 1530 · or Give feedback. If we change this policy, we update the date at the top; for important changes we tell registered customers.