Terms of Service

These terms apply when you use the NeedGas website or app and when you order from NeedGas, Kempton Park, Gauteng. By placing an order you agree to them. Nothing in these terms takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

1. Your account

• You must be 18 or older to order. Keep your password and your delivery PIN to yourself.
• Please give a correct name, mobile number and full delivery address. One account per mobile number.

2. Ordering and prices

• The price you see when you order is the price you pay, including delivery as shown. Normal cylinder exchanges have FREE delivery.
• Our LPG prices are never above the official maximum retail price published by the government.
• NeedGas is not registered for VAT, so our invoices show no VAT.
• If an address needs checking (for example a new area), we confirm it with you before we deliver.
• Camping bottles (3, 5 and 7 kg) are collected, refilled and returned at the flat price per bottle shown, plus the collect-and-return fee once per order.

3. Payment (cashless)

• We do not accept cash and we do not give credit.
• EFT: pay with the payment reference on your pro forma invoice. We deliver once the payment has cleared. Your invoice is issued as soon as your payment is approved.
• Card: online or on delivery through Yoco. You enter your card details on Yoco's secure page or machine; NeedGas never sees or saves them.

4. Delivery

• We plan your delivery for the date and time slot you chose. We do our best to be on time, but traffic, weather and safety can cause delays: we keep you updated. Sometimes we can offer you an earlier time; you choose whether to accept.
• An adult must receive the order. You (or the person you named) give the driver your 6-digit delivery PIN once you have your gas: this confirms the delivery. Only give the PIN when you have received your order.
• Please make sure we can get to you (gate code, access, pets). If we cannot deliver, we contact you to arrange another time.

5. Cylinder exchange

• For an exchange you hand over an empty cylinder of the same size, and you receive a full, sealed cylinder in its place.
• Every full cylinder's seal is checked and photographed before it leaves us. We never deliver a cylinder with a broken or missing seal.
• The driver may refuse a cylinder that is damaged, leaking, badly rusted or otherwise unsafe to refill or exchange.

6. Safety

• Use and store gas as the appliance and cylinder instructions say: outdoors or in a well-ventilated place, away from flames and drains. See our gas safety page.
• We offer a free connection and leak test with your delivery. If our driver finds something unsafe, they may refuse or stop the delivery for your safety; we then contact you to sort it out.
• Smell gas? Close the cylinder valve, do not switch anything on or off, open doors and windows, and call us. In an emergency, call 112 from a mobile phone.

7. Cancellations, problems and refunds

• You can cancel an order free of charge before the driver is on the way. If you already paid, we refund you the same way you paid.
• Something wrong with your order or a cylinder? Tell us as soon as possible on 061 507 1530, at info@needgas.co.za or through Give feedback. We will put it right: replace, fix or refund, as the Consumer Protection Act requires.

8. NeedCash (loyalty credit)

• When NeedCash is switched on, you earn 2% of delivered orders as NeedCash, and you can use it for up to 20% of a later order.
• NeedCash is loyalty credit, not money: it cannot be paid out, sold or moved to another account. If an order is refunded, its NeedCash is reversed.
• We may change or end NeedCash; we will tell you on the website before we do.

9. Reviews and feedback

Reviews must be your own, honest experience of your own delivery. We never pay or reward anyone for a review and never change what you write. We may choose not to show a review on our website (for example if it contains personal details or offensive language), but our average rating counts every review.

10. Our responsibility

We deliver with care and follow safety rules. We are not responsible for damage caused by faulty appliances, regulators or installations that we did not supply or install, or by gas being used against the safety instructions. Nothing here limits our responsibility where the law does not allow it.

11. Changes and law

We may update these terms; the date at the top shows the latest version, and the version that applied when you ordered is the one that counts for that order. South African law applies. Questions: info@needgas.co.za · 061 507 1530.