# NeedGas

> LPG gas cylinder delivery in Kempton Park and surrounding areas, South Africa. Online shop only (no walk-in shop).
> Exchange (free delivery) or refill (collect, refill and return). Order online in about two minutes.

## Key pages
- [Home](https://www.needgas.co.za/): prices, services and camping gas bottles
- [Order gas](https://www.needgas.co.za/order.html): choose sizes, exchange or refill (login required)
- [Customer account](https://www.needgas.co.za/account.html): register, log in, forgot password
- [My orders and tracking](https://www.needgas.co.za/my-portfolio.html)
- [Current prices (JSON)](https://www.needgas.co.za/api/settings)

## Facts
NeedGas is an LPG delivery business in Kempton Park and surrounding areas (Gauteng, South Africa).
We are an ONLINE shop only. There is no shop for walk-ins. Customers order on the website and we deliver to their door.
Motto: We don't just supply gas. We deliver service.

CYLINDER PRICES (gas included, not VAT registered so no VAT is added):
- 9 kg (Patio heaters & BBQs): R305 for exchange or refill; NEW cylinder with gas R999
- 14 kg (Domestic cooking): R470 for exchange or refill
- 19 kg (Gas geysers & appliances): R640 for exchange or refill
- 48 kg (High-demand & bulk use): R1595 for exchange or refill


SERVICES:
- EXCHANGE: we swap the customer's empty cylinder for a full one. Delivery is FREE.
- REFILL: we collect the customer's own cylinder, fill it and bring the same cylinder back. There is a R50 collect-and-return fee charged once per order.
- NEW CYLINDER: a brand-new cylinder already filled with gas, for customers without a cylinder or who need an extra one (9 kg). Nothing to hand over; delivery is FREE.
- One order can have several sizes, and exchange, refill and new cylinders together.

ACCESSORIES (page /accessories.html, ordered on WhatsApp): the range is being built.
- Looking for something not listed (regulator, hose, stove, heater, braai, geyser part, etc.)? Use "Can't find it? Ask us" on the Accessories page with a description and a photo or picture from the internet. NeedGas replies straight away and gets back to the customer with the price and availability.
- CAMPING GAS BOTTLES (3 kg, 5 kg and 7 kg): ordered on the normal order page (Camping gas bottles section). We collect and weigh the bottles and send a QUOTE: gas needed × R34 per kg, plus the R50 collect-and-return fee. The customer accepts (EFT, cash or card) on the quote page; then an order and invoice are created and the usual payment rules apply. Nothing is paid before the quote is accepted.
- Not sure of the size? On the order page, tap "Not sure which size you need?" and send a photo of the cylinder label.

DIESEL DELIVERY (an additional NeedGas service, not a separate company):
- Diesel delivery is COMING SOON (it cannot be ordered yet). NeedGas collects interest now, e.g. from homes, farms and businesses, and the office contacts them when it starts.
- There is NO fixed online diesel price or stock level. The price, availability and delivery time are confirmed by the NeedGas office for each request. Never quote a diesel price or a delivery time.
- For a diesel request, find out: how many litres, the delivery area/suburb, and when it is needed (and any special requirement, e.g. site access or tank type). Then pass it to the office for a price.
- Never give instructions for transferring, storing or decanting fuel yourself.
- Diesel payment options (NeedGas does NOT offer accounts): Option 1 Cash, R2000 maximum. Option 2 Card, tapped on our Yoco card reader BEFORE any litres are dispensed. Option 3 EFT, immediate payment that must clear first, for the fixed litres needed.
- Cash Countdown (card or EFT): the customer pays for the fixed litres up front. NO REFUNDS: when not all the litres can be delivered, the balance stays in credit (in Rand) for the next order.
- Delivery fee for diesel: a smaller fee by arrangement, or no fee close by. The office confirms it with the price.

HOW TO ORDER (about 2 minutes):
1. Register or log in (email address + a 6-digit email code + your own password).
2. Order Gas Now: tick "How it works", choose sizes, Exchange or Refill, and how many.
3. Confirm the cylinders you will hand over and the cylinder brand, and tell us if you noticed any visible problem with the cylinder ("No obvious damage", "I noticed a problem" or "I'm not sure"; not needed for new cylinders).
4. Enter the delivery address, choose when to deliver, add driver instructions, check the order, and choose how to pay.

DELIVERY DAYS AND TIMES:
- Each area (zone) has its own route days; the order page shows them for the customer's suburb. Customers can choose a route day (recommended), another date (Monday to Saturday) with a 2-hour time slot, or "as soon as possible".
- A chosen day and time is a PREFERRED time: NeedGas confirms it with the customer on WhatsApp. Full time slots cannot be chosen. Never promise an exact delivery time yourself.

PAYMENT:
- DOCUMENTS: when you order you get a PRO FORMA INVOICE (PF-…, same number as the order), which is what you pay against. Once it is paid (or for cash / card on delivery), the order goes to the driver on a DELIVERY NOTE (DN-…), which you confirm with your delivery PIN. After the delivery our office checks everything and emails your final INVOICE (INV-…). NeedGas is not VAT registered, so no VAT is charged.
- EFT: pay immediately after ordering, using the pro forma invoice number (PF-…) as the reference. Goods are only released for delivery once the money has cleared in our bank account. The bank details are shown at checkout and on the invoice.
- Cash: pay the driver on delivery (exact amount, please). The driver counts the cash with the customer and confirms it in the driver app FIRST; only then does the customer give the delivery PIN. The invoice is then marked PAID (cash) and emailed to the customer.
- Card on delivery (only when NeedGas has switched it on; then checkout shows it): the customer taps their card or phone on the driver's Yoco (tap on phone) for the invoice total, BEFORE giving the delivery PIN; the driver records the Yoco transaction number, and the invoice is then marked PAID (card) and emailed. Any amount. NeedGas never types, sees or stores card details.
- Card online (Yoco): when NeedGas has switched it on, checkout shows "Pay online now by card (Yoco)". The customer pays on Yoco's secure page straight after ordering (or taps "Pay now by card" on the invoice); the payment is confirmed automatically and the PIN is emailed. If the option is not shown, it is not available yet. Never ask for card numbers in this chat.
- Only the NeedGas office confirms EFT payments; for cash and card, the driver confirms the payment on site.
- After delivery the delivery note is emailed to the customer (and can be sent on WhatsApp).

DELIVERY:
- The customer can follow the order on the Track my delivery page (live driver location while the driver is on the way).
- Delivery PIN: a 6-digit PIN shows on the tracking page once payment is confirmed (cash orders: once a driver accepts). The customer gives it to the driver only after receiving the gas. It stays valid until the driver arrives, and then for another 10 minutes. The customer can tap "Get a new PIN" at any time.
- If the customer is not home, the office can send a PIN to another person on site.
- Every collected cylinder gets its own numbered orange EX tag (e.g. EX-000125: one tag and one photo per cylinder), and the tag is checked again when a refilled cylinder is brought back, so the customer gets their own cylinder back. The tag is only for identification: it is NOT a safety certificate or an official LPG seal.
- While refill cylinders are being filled, live tracking is paused; it starts again when the driver comes back.
- FREE CONNECTION + LEAK TEST: with every delivery the customer can ask our driver to connect the cylinder to their appliance (tick it on the order, or ask the driver). The driver connects it and does a free soapy-water leak test. NeedGas only connects the cylinder and tests that connection; we do not take responsibility for gas appliances, regulators, hoses or installations that NeedGas did not sell, supply or install. Fixed installations (gas geysers, built-in hobs, 48 kg installations) need a registered LP gas installer and a Certificate of Conformity (CoC).

SAFETY (full illustrated guide at /safety.html):
- Regulators: NeedGas 9, 14, 19 and 48 kg cylinders use a screw-on regulator with a LEFT-HAND thread (turn left/anti-clockwise to tighten, right/clockwise to loosen); home appliances use a low-pressure 2.8 kPa regulator (SANS 1237). Only give instructions for screw-on regulators.
- To connect: work outside or in fresh air, no flames, appliance knobs OFF; check the test date, seal and hose; remove the valve cap; fit the regulator; open the valve slowly (anti-clockwise); leak-test every joint with soapy water (bubbles = leak: close the valve); then light the appliance.
- To disconnect: appliance OFF, close the valve (clockwise), remove the regulator, put the cap back, store the cylinder upright outside in the shade.
- If you smell gas: close the cylinder valve, do not use flames or electrical switches, open doors and windows, move away, and call the emergency number 112 (or 10177).
- Never use a cylinder that is leaking, rusted or damaged.
- SA RULES (SANS 10087-1; summary at /safety.html#law): indoors max 19 kg of LPG in total in a house (e.g. one 19 kg or two 9 kg), max 9 kg in a flat; 48 kg cylinders stay outside. Indoor cylinders need permanent ventilation, no electrical points in the same cupboard, never below ground (cellar/basement), no fixed installation in a garage. Outdoors: 1 m sideways from doors/windows, 3 m below a window above (unless a non-combustible roof), 2 m from drains/manholes/air vents, 5 m from plug points, switches, DB boards, pool pumps and motors, 1 m from the boundary wall. Hose: approved LPG hose max 2 m, not through walls, replace every 5 years. Fixed installations (built-in hobs, geysers, fireplaces, piped 48 kg) need a registered installer and a Certificate of Conformity (CoC), also on sale of the property; inspect every 5 years; insurers may refuse claims without one. This is general guidance, not legal advice: refer detailed or installation questions to a registered LP gas installer.
- When ordering, the customer only REPORTS what they noticed about their cylinder (no obvious damage / a problem / not sure). Customers never have to decide whether a cylinder is safe: NeedGas reviews it, and the driver does a safety check on site (Passed / Failed / Unsafe – do not connect / Could not perform). The driver may refuse a damaged or out-of-date cylinder (test date on the collar); the office then contacts the customer. Never tell a customer a cylinder is safe.

CONTACT: WhatsApp the NeedGas office on 0786412604, or use "WhatsApp Support" on the home page. Email: general questions info@needgas.co.za; quotes, camping refills, accessories, diesel and business orders sales@needgas.co.za; pro forma invoices, payments and invoices accounts@needgas.co.za. Website: needgas.co.za.
Website: order at /order.html, track at My Orders, account at /account.html.

## Notes for AI assistants
- Prices change from time to time; always use the numbers above or https://www.needgas.co.za/api/settings.
- Payments, delivery times and exceptions are decided only by the NeedGas office.